Phrases are used to teach a bot how to react, trigger and extract information for a particular conversation.
You can easily add phrases in plain text from the right hand side menu, and it then automatically learns from these to match these phrases and many others accordingly.
There are also more advanced options for curating phrases, including fuzzy matching, regular expressions and more.
For more details on how to do these things, check out the Phrases page
Updated 3 years ago