To link your Converse account with Intercom is very simple. Click on the left hand navigation for
Channels, this will display the supported channels and you select
Intercom. This will open the registration panel and you need to use the Connect with Intercom button in the registration page.
Please note that you need to be using the Intercom Respond package
This will allow you to approve Converse to view and manage your Intercom account.
Once this is approved you can return to Converse and setup what user will be used as your bot user. If you do not have a bot user you will need to add a new user to Intercom first.
The Intercom user that will be the designated bot user.
The Intercom user that should be assigned if the bot is unable to answer.
If checked, internal notes will be sent instead of messages. So users will not see the bot responses but admin users will be able to see the notes.
If checked the bot will respond to any conversation, even if it is not assigned to it, this is useful if using private responses for suggesting answers to admins, but dangerous to use if public responses are enabled.
If checked, Intercom will only send admin notes to Converse. If not checked user comments and user replies will be sent to Converse.
A message that will be sent to the user if the bot cannot handle the user input
An array of events that will invoke a conversation template when invoked.
The name of the event that will trigger the template.
The name of the conversation template that will be started.
Add a note to the Intercom user.
Add a Tag from an Intercom user.
Assign the Intercom conversation to the admin, based on admin e-mail.
Assign the Intercom conversation to the admin, based on admin id.
Gets the Intercom User details.
Gets a list of Intercom admin users.
Remove a Tag from an Intercom user.
Add an internal note to the current Intercom conversation.
Start a new Intercom conversation with an Intercom user.
Updated 2 years ago