Converse AI

How it works

A quick introductory guide to how things work:

  • Converse receives messages from external messaging channels or direct via it’s API
  • It creates a comment against a new request , or adds it to an existing request as required.
  • Converse parses the comment, and attempts to map it against an existing active conversation.
  • If it maps to an existing conversation, Converse updates that conversation accordingly.
  • If not, it attempts to see if it should match another older conversation, or start a brand new one
  • If a conversation input is accepted, it executes any required modules, and proceeds to the next stage.
  • It checks if there is any outstanding questions or missing information it needs to ask, and if so, responds accordingly
  • If the conversation is complete, it can fire off a final webhooks as required.
  • This webhook can be used to send back a customised response, or to add additional questions as required.
  • If it fails to understand the comment at all, it can trigger a configurable 'unknown response', which can send a message back to the user and/or trigger a webhook to enable Human Escalation/Fallback.

Why not go and check out how it works by saying ‘hello’ at converse.ai and when you are ready, go on learn about all the different systems Converse Integrates with

How it works